Returns and refunds
Last updated: 14 September 2026
If you are not satisfied with your purchase on myorganics.com you can return the products. This page summarises how. The full conditions are set out in our Terms and Conditions of Sale, which prevail in case of any difference.
Right of withdrawal: 14 days, extended to 30
If you buy as a consumer you can withdraw from the contract within 14 days of the day you receive the products, without giving any reason. On top of the legal period we grant you an extension up to 30 days from receipt, under the same conditions.
If your order arrived in several parcels, the period starts when you receive the last one.
How to request a return
- From your account: in Order history you will find the “Withdrawal” button on orders delivered no more than 14 days ago. Fill in the form and you will receive a confirmation email.
- By email, always possible and within 30 days: write to support@myorganics.com with your order number and the products you want to return. You can use the model withdrawal form included in the Terms and Conditions.
We will reply with instructions and the address to send the products to.
Shipping your return
- Send the products within 14 days of notifying us of your withdrawal. The deadline is met if you hand the parcel to the carrier before it expires.
- Return shipping costs are borne by you.
- Pack the products carefully. You are liable for any loss in value caused by handling beyond what is necessary to establish their nature and characteristics.
Refunds
- We refund the full amount paid, including standard delivery costs, within 14 days of the day we receive your notice of withdrawal.
- The refund is made using the same payment method used for the order: card, Apple Pay, Google Pay or PayPal.
- For cash on delivery orders we will ask for your bank details to refund you by bank transfer.
- If you chose a delivery method more expensive than standard delivery, the difference remains at your expense.
- We may withhold the refund until we have received the products or you have supplied proof of having sent them back.
Damaged, wrong or faulty products
Check your parcel on delivery: if it is visibly damaged you may refuse it. If you receive a product that is damaged, different from what you ordered or faulty, write to support@myorganics.com as soon as possible with your order number and a few photos.
All products are covered by the 2-year legal guarantee of conformity from delivery. In these cases return costs are on us and we will offer you a replacement or a refund.
Contact us
SMÀ Srl — Via Bianche 3, 36010 Carrè (VI), Italy — VAT IT03547050249
Email: support@myorganics.com — Phone: +39 0445 1740014
Write to us using the contact form