Shipping and delivery
Last updated: 14 September 2026
All orders placed on myorganics.com are shipped by SMÀ Srl from Italy. The exact shipping cost is always shown in the cart and at checkout, before you confirm your order.
Where we ship
- Italy, by GLS.
- Europe, by TNT: Bulgaria, Croatia, Cyprus, Finland, France, Hungary, Latvia, Luxembourg, Monaco, Netherlands, Romania, San Marino, Slovakia, Slovenia, Switzerland and Vatican City.
If your country is not listed at checkout, we cannot ship there at the moment.
Shipping costs
| Destination | Carrier | Cost |
|---|---|---|
| Italy | GLS | €9.90 free on orders from €50 |
| Europe (countries listed above) | TNT | €29.90 per order |
Costs are final amounts. Cash on delivery carries a €7.90 surcharge: see Payment methods.
Delivery times
- Italy: 24/48 working hours from handover to the carrier.
- Europe: 3-5 working days from handover to the carrier.
Times are estimates and exclude Saturdays, Sundays and public holidays. They may be longer for remote areas and during peak periods.
Order tracking
When your order ships you receive an email with the tracking number and a link to follow the parcel on the carrier’s website. You can also check the status of your order in Order history.
Delivery and failed delivery
- We deliver to the address given in the order. Please check your details carefully before confirming.
- Check the parcel on delivery: if it is visibly damaged you may refuse it. Tell us about any problem straight away.
- If the parcel cannot be delivered or collected, it comes back to us and we contact you to arrange a new delivery. From the second attempt onwards the cost is borne by the customer.
Shipping to Switzerland
Switzerland is not part of the European Union: customs authorities may charge import duties and VAT, payable by the recipient.
Contact us
SMÀ Srl — Via Bianche 3, 36010 Carrè (VI), Italy — VAT IT03547050249
Email: support@myorganics.com — Phone: +39 0445 1740014
Write to us using the contact form